Shipping Policy
Thank you for choosing Mayfair Jewellers. We exclusively use Correos for our reliable shipping, ensuring worldwide delivery within 2 weeks. Track your order at Correos Tracking. Our competitive shipping rates, calculated at checkout, come with a responsibility for any customs duties or taxes on the customer's end. Once your order is dispatched, a confirmation email with a tracking number will be sent for easy monitoring. We offer worldwide shipping, but please be mindful of potential customs duties or taxes. Double-check your shipping details for accuracy, and in the rare event of lost or damaged shipments, contact us at mayfairjeweller@gmail.com within 7 days. We appreciate your trust in Mayfair Jewellers, and for any inquiries, reach out to [Your mayfairjeweller@gmail.com.
Return, Defect & Exchange Policy
At Mayfair Jewellers, we strive for customer satisfaction and stand behind the quality of our products.
It is important to review your order as soon as you receive it. If you discover any defects, damage, or discrepancies with the item received or believe your situation warrants a return, we urge you to contact our customer support team at mayfairjeweller@gmail.com promptly. This will enable us to investigate the issue and ensure a satisfactory resolution
Our return policy provides a two-day period in which you are permitted to initiate a return.
To qualify for a return, the item must be in the same condition as when it was received, meaning it should be unworn or unused, include all tags, and be in its original packaging. Additionally, a receipt or proof of purchase is required. To begin the return process, please reach out to our customer support team at mayfairjeweller@gmail.com.. If your return is approved, we will provide you with a return shipping label along with detailed instructions on how to return your package. Please note that items returned without prior authorization will not be accepted.
No Return or Exchange Item Policy
There are specific categories of products that are ineligible for return, including custom-made jewelry, engraved merchandise, and any other specially ordered items. Should you have any inquiries or concerns regarding your particular purchase, we encourage you to reach out for assistance.
Regrettably, we are unable to process returns for items that have been purchased on sale.
Exchanges and Refunds
The most efficient method to obtain the desired item is to initiate a return for the current product you possess. After the return is processed and accepted, you should proceed to make a new purchase for the item you wish to acquire.
We will inform you once we have received and evaluated your return, and we will communicate whether the refund has been authorized. If the refund is approved, it will be credited back to your original payment method automatically.
Please keep in mind that it may take a while for your bank or credit card provider to complete the processing and posting of the refund.
We appreciate your understanding and trust in Mayfair Jewellers.