Shipping Policy

Thank you for choosing Mayfair Jewellers Tenerife.

We primarily use Correos for reliable and secure delivery, but we may also use other carriers, depending on customer preference or operational needs. We enable worldwide delivery within 2 weeks.

You can track your order directly with Correos or with the respective carrier using the tracking number provided in your confirmation email once your order is dispatched.

Our competitive shipping rates are calculated at checkout. Please be aware that any customs duties or taxes upon delivery are the responsibility of the customer.

We make every effort to provide timely delivery, but delivery dates may vary due to customs processing or other unforeseen delays.

Please double-check your delivery details before placing your order.

In the rare event that your delivery is lost or damaged, please contact us at mjt8info@gmail.com within 7 days. We’ll be pleased to help resolve the matter as quickly as possible.

Return, Defect & Exchange Policy — Mayfair Jewellers Tenerife

At Mayfair Jewellers Tenerife, we strive for customer satisfaction and stand behind the quality of our products.

It is important to review your order as soon as you receive it. If you discover any defects, damage, or discrepancies with the item received, or believe your situation warrants a return, we urge you to contact our customer support team at mjt8info@gmail.com promptly. This will enable us to investigate the issue and provide a satisfactory resolution.

Right of Withdrawal (EU legislation):

You have the right to withdraw from your online purchase within 14 days of delivery, without stating a reason.

Please notify us at mjt8info@gmail.com within this 14-day period.

The item must be returned in its original condition, unworn or unused, with all tags and packaging, and with proof of purchase.

How to Return:

Contact us first at mjt8info@gmail.com to start the process.

We will provide you with instructions for sending back your item.

Please send back the item within 14 days of notifying us.

The customer bears the cost of return delivery and is responsible for the item’s condition until we receive it. We recommend adding delivery insurance for high-value items to protect against potential damage or loss in transit.

Items That Are NOT Eligible for Return:

Jewelry made to measure or engraved.

Personalized or custom orders.

Items purchased with a discount of 20% or greater — including sale items, promotions, loyalty discounts, or other price reductions — are not eligible for return.

Refunds and Exchanges:

Once we have received and inspected your return, we will process your refund back to your original method of payment within 14 days.

Please be aware it may take additional time for your bank or card issuer to reflect the funds in your account.

We appreciate your understanding and trust in Mayfair Jewellers Tenerife.